Please understand delivery time depends on your countries' customs clearance rules and varies across different times of a year, especially during holiday seasons. In some extreme cases, it might take 2 months to arrive.
依照您選擇的國際運輸方式與您所在國家/地區的清關規定為主，也會因各國假期期間問題，會延後抵達。在某些極端情況下，有可能需要約２個月左右才能抵達。
If your item never arrived, first double check if your shipping method provides a tracking number.
如果超過寄件方式說明的大約天數一直未收到包裹，請務必先確認您使用的寄件方式是否有提供包裹追蹤號碼。
If tracking is available 有提供包裹追蹤號碼 :
You might want to check with your local carrier (usually the local post office). If it is being held in the customs, you will have to contact them directly; if the parcel hasn't been delivered because of an incomplete or incorrect given address, you won't be entitled a refund as well.
您可以直接諮詢您所在國家/地區的承運商（通常為您所在國家/地區的郵局），若包裹已經在您所在國家/地區的海關處，您必須直接與他們聯繫；如果因您所提供的地址不完整或是不正確而失去包裹，這情況是無法協助退款處理。（請務必訂購時，再三確認收件資料是否正確完整）
If tracking is NOT available 沒有提供包裹追蹤號碼:
Orders are not refundable if you have chosen a shipping method without tracking. But you can of course contact us with your order number and we will try to file an investigation with our carrier. Though it might take weeks for the result.
請注意！如果沒使用附有包裹追蹤號碼的寄件方式，是無法協助退款處理。您可以聯繫我們客服，並且提供我們訂單編號，我們會嘗試聯繫我們所在寄出之日本郵局進行調查。因海外包裹跨國調查需要幾週時間，請務必耐心等候。
