In here you will find RARITIES and DIVERSITIES that can fit into your ordinary and monotonous lifestyles. You will be able to buy many rare and unique products from different creators and makers simply from our store.

您只需要瀏覽我們RARE FIND ZAK-KA便可以選購到來自不同創作者或是製造公司的許多稀有和不一樣種類的商品，希望為您平凡而單調的生活帶來一點不平凡。

Technically, yes. Handmade items are unique and one of a kind. 

Each of them might be different slightly in terms of modeling and painting but that is exactly the beauty of handmade products. Please also be noticed that we might not accept returns if what you receive is a little different with our store pictures.

從理論來說，是的，手作製品全都是獨一無二的。

以手工製作來說，每一個產品因作家親手描繪製作下，可能有些許不同，但這就是手作製品的溫暖與美感。另外，請留意！如果您收到的手作製品與我們商店拍攝照片可能因許多因素而些許不同，這部分我們不接受退貨。

Yes. Every of your purchases will come with a special card that are handwritten by us. It will tell you where we found it , and if it is hand-made, the creator of it. We truly believe by knowing a little bit more about your purchase, you will be able to appreciate them in a better way.

是的。每次您的購買都將附上一張由我們手寫的心意卡。它會告訴您商品的來源，如果購買的商品是手工製作藝術品更會註明作者姓名，因為我們衷心相信，如果您對於所購買的商品有多一點了解，您會更加欣賞它們。

We do accept order-made inquiries for our sold out products. And we are more than happy to contact the original creator for you about custom-made order and you won't need to worry about any language problems. 

Please bear in mind though that it all comes down to the creators' decisions. Many of our handmade products are limited editions or specially-designed event products that are produced one and only one time. Don't miss any opportunities if you see something you like in RARE FIND ZAK-KA.

如果想要訂購已完售之手工製產品，可以聯繫客服詢問。我們非常樂意幫您詢問創作者是否可以再訂製，同時也提供諮詢創作者是否能夠客製化協助，您也不用擔心任何語言問題。

不過，這一切需創作者決定是否願意再製作此產品。我們商店內許多手作產品都是數量限制極少量，或是特別設計活動限定產品，只生產或製作一次。如果您在RARE FIND ZAK-KA中看到喜歡的產品，請不要錯過機會。

Currently we only accept online credit card payment (VISA / Mastercard / AMEX / Apple Pay / Google Pay, via Shopify Payments). We are considering to accept Paypal in the future as well.

我們目前暫時只接受信用卡付款方式（VISA / Mastercard / AMEX / Apple Pay / Google Pay，通過ShopifyPayments）。 我們考慮在未來開放Paypal服務。

We charge everything in U.S. Dollars. Please be advised that the currencies switcher in our store is nothing but an estimation. It is best to confirm your total amount of payment at the checkout page.

我們一切費用以美金計算。我們商店內有提供貨幣切換器，可以簡單快速顯示您所在國家/地區的貨幣。但請務必留意！貨幣切換器只是一個預估值，正確的付款金額會顯示在最終結帳頁面。

You can change or cancel your orders within 24 hours after the order is placed.

Once your order has been dispatched, you will have to RETURN it instead. You will have to wait for it to arrive so you can send it back to us. See SHIPPING & RETURNS for more details.

您可以在下單後24小時以內更改或取消訂單。

若您的訂單已經發貨，請等候收到包裹當日起7天內(包含週六日及國定例假日)，保持原包裝商品的完整狀態寄回給我們，我們收到包裹確認後會立即處理後續退換貨事宜。詳情請參閱「郵寄及退貨」頁面會有更多資訊。

Yes, if you write us a remarks under "Special Request" at the checkout, we will be able to take out your order receipt and send it to you through email.
是的，如果您在結賬時在“特殊要求”下寫下我們的評論，我們將能夠取出您的訂單收據並通過電子郵件發送給您。

No, we do not accept any exchange after your order has entered the shipping process. You will have to RETURN it instead. See SHIPPING & RETURNS for more details.

很抱歉，我們不接受國際運輸途中換貨問題。您必須先收到包裹後，保持原包裝商品的完整狀態退貨，我們收到包裹確認後會立即處理後續換貨事宜。詳情請參閱「郵寄及退貨」頁面會有更多資訊。

Shipping is calculated based on the total weight of your order and the destination. Accurate shipping rates will be shown at the CHECKOUT page.

運費會根據您收件所在地為主，以最後產品總重量計算。最後的總運費將會呈現在結帳確認畫面上。

It will depend on your choice of shipping. You can refer to our SHIPPING & RETURNS page for estimated delivery time. 

Also please keep in mind that shipping delays do occur occasionally. If you are worried about your item, you can contact us for assistance.

取決您選擇的國際運輸方式為主。請參閱「郵寄及退貨」頁面了解四個國際運送方案。

請注意！偶爾會發生寄件日程延誤狀況，在這狀況下，如果您擔心包裹，可以使用包裹追蹤號碼諮詢您所在國家/地區的承運商（通常為您所在國家/地區的郵局）；若沒有包裹追蹤號碼，可以跟客服聯繫。

EMS, Airmail and Registered small packet all provide tracking number. 
The cheapest small packet option does not provide tracking number.

We strongly recommend you to choose shipping that includes a tracking number. We have been using Japan Post for a long time and they are very safe in here. However, we do not have much experience with overseas carriers so it would be advised for you to do so.

EMS，Airmail（国際小包） 和Registered Small Packet（附掛號小形包装物）都有提供包裹追蹤號碼。
價格最優惠的Small Packet（一般小形包装物）則不提供包裹追蹤號碼。

我們建議您選擇使用有包含追蹤號碼的寄送方式。日本郵政在日本國內非常安全。可是我們對海外航空公司與海外郵局沒有太多經驗，所以使用包含追蹤號碼的寄送方式可以令您更有保障。

Customs fees / import duties / taxes depend on the laws of your country and it is usually based on the value of the imported product. Customs perform checking on incoming packages randomly. If you receive notices about custom fees, then it will be your responsibility to deal with your country's customs directly. If you aren't sure about your country's rules, you might want to check with your custom before purchasing.

關稅費用取決於您所在國家/地區的法律上規定進口金額為主。經過您所在國家/地區的海關時，有一定機率海關會依規定對貨物進行抽檢，若包裹超過您國家規定進口金額，將會收取稅金，屆時物流業者或海關會向您發出繳稅通知，詳情關稅問題，請諮詢您所在國家/地區的海關處詢問。

Only insured shipping methods, i.e. EMS and registered small packet, are eligible for a refund in such case. Please provide us photographic evidences of the damage within 48 hours of receipt. And we will process your claim with our carrier.

請務必在收到包裹當日起48小時內（包含週六日及國定例假日 ）檢查包裹，若發現產品有破損損壞之狀況，保持原包裝商品的完整狀態，並且提供拍攝損壞之產品照片，跟我們客服聯繫。（此狀況只適用 使用EMS（國際快遞郵件服務 ）和Registered Small Packet 「附掛號」小形包装物之寄件方式才可以索取理賠，我們將與營運商一起處理您的後續索賠事宜。）　

Although we do our best to make sure all the photos reflect the true color of our products, please be noticed that computer monitors vary a lot and may result in slightly different colors. You can always check with us before placing an order.

我們盡最大努力確保所有照片都呈現產品的真實顏色。但是照片於不同環境及瀏覽裝置上顯示會有所出入，可能導致產品實物與照片的顏色不一致。如果有任何有疑問的地方，建議下訂購前先與客服詢問。

Please understand delivery time depends on your countries' customs clearance rules and varies across different times of a year, especially during holiday seasons. In some extreme cases, it might take 2 months to arrive. 
依照您選擇的國際運輸方式與您所在國家/地區的清關規定為主，也會因各國假期期間問題，會延後抵達。在某些極端情況下，有可能需要約２個月左右才能抵達。 

If your item never arrived, first double check if your shipping method provides a tracking number. 
如果超過寄件方式說明的大約天數一直未收到包裹，請務必先確認您使用的寄件方式是否有提供包裹追蹤號碼。

If tracking is available 有提供包裹追蹤號碼 :  
You might want to check with your local carrier (usually the local post office). If it is being held in the customs, you will have to contact them directly; if the parcel hasn't been delivered because of an incomplete or incorrect given address, you won't be entitled a refund as well. 
您可以直接諮詢您所在國家/地區的承運商（通常為您所在國家/地區的郵局），若包裹已經在您所在國家/地區的海關處，您必須直接與他們聯繫；如果因您所提供的地址不完整或是不正確而失去包裹，這情況是無法協助退款處理。（請務必訂購時，再三確認收件資料是否正確完整）

If tracking is NOT available 沒有提供包裹追蹤號碼:  
Orders are not refundable if you have chosen a shipping method without tracking. But you can of course contact us with your order number and we will try to file an investigation with our carrier. Though it might take weeks for the result.  
請注意！如果沒使用附有包裹追蹤號碼的寄件方式，是無法協助退款處理。您可以聯繫我們客服，並且提供我們訂單編號，我們會嘗試聯繫我們所在寄出之日本郵局進行調查。因海外包裹跨國調查需要幾週時間，請務必耐心等候。

Please contact us as soon as you encountered any troubles with your order. 
一旦遇到任何疑問，請立即與客服聯繫。

If we are confirmed that we shipped out the wrong or missing items in your order, we will re-ship the correct one to you and you will not be charged anything. (We might need you to return the wrong products though in some cases.)   
如果我們確認您包裹內商品短缺或寄錯產品，我們會將正確產品立即重新補寄送給您，這部分不會跟您再收取任何費用。（在某些情況下，我們可能會需要您先退回寄錯的包裹。）

If the item is still in original packaging, unused and in the same condition that it was received, you can contact us and return the product. In this case you will have to pay for all the shipping charges. We will only refund you the amount of the product itself after it arrived to our return address.

您必須先收到包裹後，保持原包裝商品的完整狀態，聯繫客服並且退回完整包裹。這種情況下，您將需要負擔退貨寄回之國際運費，我們會扣除所有手續費用，只退回產品本身金額；我們收到包裹確認後會立即處理後續換貨事宜。當您寄出退換貨包裹後，請務必保留寄件單據以便查詢，並保留至退換貨完成。

If you have any morequestions you would like to ask, you can refer to our CONTACT US page.

如果您有更疑問，請至「聯絡我們」頁面，與客服聯繫。