SHIPPING & RETURNS

A Little Something For You

Every of your purchases comes with a special card indicating the place of origin or the name of the creator as a respect from us. We truly believe by knowing a little bit more about your purchase, you will be able to appreciate them in a better way.

給特別的您

當您選購產品後,我們會附上一張特別的卡片。
在每一張卡片上都會註明每樣作品來源國家與作者,展示對作家的尊重。
因為我們衷心相信,如果您對於所購買的商品有多一點了解,您會更加欣賞它。

 

SHIPPING 運送方式
We ship everything with JAPAN POST.  Shipping is calculated based on the total weight of your order. 
我們使用「日本郵便」寄送至各地。運費會根據您收件所在地為主,以最後產品總重量計算。

Accurate shipping rates will be shown at the CHECKOUT page.
最後的總運費將會呈現在結帳確認畫面上。

After your payment is verified, it may take 4~7 business days to process and ship your order.
帳款確認後,將於4~7個工作日不含週六日及國定例假日為您出貨。

You can choose one of the following shipping options:
您可以選擇以下國際運送選項:

RETURNS & REFUNDS 退貨和退款
Please refer to the following situations if you are trying to return or get a refund.
如果想要申請退貨和退款,請務必詳細參閱以下情況。

A. The received items are broken / defective 收到的產品破損損壞之狀況

Only insured shipping methods, i.e. EMS and registered small packet, are eligible for a refund in such case. Please provide us photographic evidences of the damage within 48 hours of receipt. And we will process your claim with our carrier.
請務必在收到包裹當日起48小時內包含週六日及國定例假日 )檢查包裹,若發現產品有破損損壞之狀況,保持原包裝商品的完整狀態,並且提供拍攝損壞之產品照片,跟我們客服聯繫。此狀況只適用 使用EMS(國際快遞郵件服務 )和Registered Small Packet 「附掛號」小形包装物之寄件方式才可以索取理賠,我們將與營運商一起處理您的後續索賠事宜。 

B. My items never arrived 一直未收到包裹之狀況

Please understand delivery time depends on your countries' customs clearance rules and varies across different times of a year, especially during holiday seasons. In some extreme cases, it might take 2 months to arrive.
依照您選擇的國際運輸方式與您所在國家/地區的清關規定為主,也會因各國假期期間問題,會延後抵達。在某些極端情況下,有可能需要約2個月左右才能抵達。 

If your item never arrived, first double check if your shipping method provides a tracking number.
如果超過寄件方式說明的大約天數一直未收到包裹,請務必先確認您使用的寄件方式是否有提供包裹追蹤號碼。

If tracking is available 有提供包裹追蹤號碼
You might want to check with your local carrier (usually the local post office). If it is being held in the customs, you will have to contact them directly; if the parcel hasn't been delivered because of an incomplete or incorrect given address, you won't be entitled a refund as well.
您可以直接諮詢您所在國家/地區的承運商(通常為您所在國家/地區的郵局),若包裹已經在您所在國家/地區的海關處,您必須直接與他們聯繫;如果因您所提供的地址不完整或是不正確而失去包裹,這情況是無法協助退款處理。(請務必訂購時,再三確認收件資料是否正確完整)

If tracking is NOT available 沒有提供包裹追蹤號碼: 
Orders are not refundable if you have chosen a shipping method without tracking. But you can of course contact us with your order number and we will try to file an investigation with our carrier. Though it might take weeks for the result.  
請注意!如果沒使用附有包裹追蹤號碼的寄件方式,是無法協助退款處理。您可以聯繫我們客服,並且提供我們訂單編號,我們會嘗試聯繫我們所在寄出之日本郵局進行調查。因海外包裹跨國調查需要幾週時間,請務必耐心等候。

C. Missing order or received wrong items 產品缺少或寄錯產品之狀況

Please contact us as soon as you encountered any troubles with your order.
一旦遇到任何疑問,請立即與客服聯繫

If we are confirmed that we shipped out the wrong or missing items in your order, we will re-ship the correct one to you and you will not be charged anything. (We might need you to return the wrong products though in some cases.)  
如果我們確認您包裹內商品短缺或寄錯產品,我們會將正確產品立即重新補寄送給您,這部分不會跟您再收取任何費用。(在某些情況下,我們可能會需要您先退回寄錯的包裹。)

D. I don't like the product and simply want to return it 我不喜歡這個產品,單純只是想退貨之狀況

If the item is still in original packaging, unused and in the same condition that it was received, you can contact us and return the product. In this case you will have to pay for all the shipping charges. We will only refund you the amount of the product itself after it arrived to our return address.
您必須先收到包裹後,保持原包裝商品的完整狀態,聯繫客服並且退回完整包裹。這種情況下,您將需要負擔退貨寄回之國際運費,我們會扣除所有手續費用,只退回產品本身金額;我們收到包裹確認後會立即處理後續換貨事宜。當您寄出退換貨包裹後,請務必保留寄件單據以便查詢,並保留至退換貨完成。

 Final notes on returns 退換貨之最終說明:

  • Handmade items are unique and one of a kind. Each of them might be different slightly in terms of modeling and painting but that is the beauty of handmade products. We might not accept returns if what you receive it slightly different with our store pictures.
    手作製品全都是獨一無二的。以手工製作來說,每一個產品因作家親手描繪製作下,可能有些許不同,但這就是手作製品的溫暖與美感。另外,請留意!如果您收到的手作製品與我們商店拍攝照片可能因許多因素而些許不同,這部分我們不接受退貨。
  • If your parcel arrived damaged, you are advised to take videos or pictures when unboxing as it can be used as a proof for us to claim insurance for you.
    建議您在拆開包裹時,請拆箱綠影,確保您退換貨權益。若產品有損壞,請務必提供拆箱之視頻與損壞產品的照片提供給我們查核證明。
  • If anything happened and you are returning your order, please make sure that the item is still in original packaging, unused and in the same condition that it was received. We will process your return after it has successfully returned to us. 
    退換貨時,請務必保持原包裝商品的完整狀態 ( 包含商品、配件、商品內外包裝、贈品試用品、包裝紙盒..等),我們收到完整包裹後會立即後續處理退換貨事宜。