Yes, we ship WORLDWIDE! We want to share with you what we discovered around the globe.
Shipping rates and shipping options will be shown at the CHECKOUT.
※Shipping is calculated based on the total weight of your order, not by dimension.
After your payment is verified, it may take 3 to 5 business days to process and ship your order.
For some handmade products, it may take 10 to 20 business days depending on the creators' production process.
You can choose one of the following shipping options:
1. EMS(Express Mail Service) - FASTEST shipping method
Delivered in approximately 2~4 days / Tracking number provided / Full insurance up to 2,000,000JPY.
Delivered in approximately 3~10 days / Tracking number provided / No insurance included.
3. "Registered" Small Packet (by Air)
Prerequisite : The total weight of your order must be under 2 kg / Delivered in approximately 7~14 days / Tracking number provided / Insurance up to 6,000JPY.
4. Small Packet (by Air) - CHEAPEST shipping method
Prerequisite : The total weight of your order must be under 2 kg / Delivered in approximately 7~14 days / No tracking number provided / No insurance included.
※We are based in both Japan and Taiwan so expect your package coming from these two countries.
RETURNS and REFUNDS
Please refer to the following situations if you are trying to return a product or get a refund.A. The received items are broken / defective
Only insured shipping methods, i.e. EMS and registered small packet, are eligible for a refund in such case. Please provide us photographic evidences of the damage within 48 hours of receipt. And we will process your claim with our carrier.B. My items never arrived
Please understand delivery time depends on your countries' customs clearance rules and varies across different times of a year, especially during holiday seasons. In some extreme cases, it might take 2 months to arrive.
If your item never arrived, first double check if your shipping method provides a tracking number.
If tracking is available:
You might want to check with your local carrier (usually the local post office). If it is being held in the customs, you will have to contact them directly; if the parcel hasn't been delivered because of an incomplete or incorrect given address, you won't be entitled a refund as well.
If tracking is NOT available:
Orders are not refundable if you have chosen a shipping method without tracking. But you can of course contact us with your order number and we will try to file an investigation with our carrier. Though it might take weeks for the result.
C. Missing order or receiving wrong items
Please contact us as soon as you encountered any troubles with your order. If we are confirmed that we shipped out the wrong or missing items in your order, we will re-ship the correct one to you and you will not be charged anything. (We might need you to return the wrong products though in some cases.)
Final notes on returns:
Handmade items are unique and one of a kind. Each of them might be different slightly in terms of modeling and painting but that is the beauty of handmade products. We might not accept returns if what you receive it slightly different with our store pictures.
If your parcel arrived damaged, you are advised to take videos or pictures when unboxing as it can be used as a proof for us to claim insurance for you.
If anything happened and you are returning your order, please make sure that the item is still in original packaging, unused and in the same condition that it was received. We will process your return after it has successfully returned to us.